Pre-Order Policy

What is pre-order?

The pre-order item is an item which you have the chance to purchase in advance that is scheduled to be shipped at the future date. It means that the item is still in production when ordered and not immediately available in our website. Once you run checkout it is important to verify if the product is in pre-order or not. Each item available for pre-order will have its own specific shipping date. These dates are not guaranteed, but we will do our best to update our site with any changes.

What are the advantages of buying a pre-order item?

The advantage of buying an item in pre-order is that you can guarantee the item and size you want without risking that it runs out as soon as it is available on our website. Requests for certain items can be multiple. For this reason, their availability can run out even before they are physically available in stock.

How long will it take to ship out my pre-order?

Waiting times vary from article to article. Usually, the estimated waiting time is 3 weeks from the date of publication of the item. Once that item is available on our website, your order will be dispatced within 24hours. 

Please keep in mind that if you placed an order containing a pre-order item, the entire order will be on hold and dispatched at once.

 

Can I combine in stock and pre-order items?

Of course, you can. But here's something you need to know. When creating 2 distinct orders, one including items available in stock and the other including items in pre-order. The one including available items will be dispatched in accordance with our shipping times policy. BUT, if you place a combined order, you will have to wait for the items in pre-order to arrive so in this case, the whole order will be on hold and dispatched together.

Can I cancel a pre-order item?

Yes you can, just keep in mind that pre-orders may be cancelled within 2 hours from the purchase. From that moment on it won't be possible. If you have changed your mind about the product purchased in pre-order within 2 hours, you can cancel the item from your order by contacting me on calioneclothing@gmail.com. 

Furthermore, if the 3 weeks have been exceeded it is possible to request the cancellation of the pre-order item.

Can I amend my order?

Sure you can. It will be possible to change the sizes of the items included in the order provided availability of the sizes and before receiving confirmation email. From this moment on, it won't be possible to apply modifications. Anyway, modifications are not guaranteed and it won't be possible to change items included in the order.

When a delay occurs and why?

Firstly as we all know, COVID can be a cause of delays with shipping also the items of our collection are exclusive. For this reason, the manufacturing process requires several production and processing steps. In the unlikely event of delay, we will get in contact with you as soon as possible.